Privacy Policy

Introduction

Shanghai Mooland Network Technology Co., Ltd. ("we", "us", or "Mooland") takes your privacy seriously. This Privacy Policy is formulated in accordance with the Personal Information Protection Law (PIPL), Data Security Law, and Cybersecurity Law of the People's Republic of China. It applies to personal information collected through the mooland.top website and related services (including SellGuard, OpsGuard, EdgeGuard, collectively the "Service").

Please read this Privacy Policy carefully before using the Service. If you do not agree with any part of this policy, please stop using the Service immediately.

1. Data Controller

2. Information We Collect

We follow the principles of legality, legitimacy, necessity, and good faith, collecting only the minimum information required to provide our services:

Information You Provide

• Contact info: company name (optional), contact person, phone number, email
• Business info: products of interest, requirements description
• Account info: username, password (encrypted — we cannot view plaintext passwords)

Automatically Collected Information

• Device info: device model, OS, browser type and version
• Log info: IP address, access time, pages visited, referrer
• Usage info: feature usage frequency, anonymized activity logs

Cookies and Similar Technologies

We use cookies and similar technologies to ensure proper website operation, remember your preferences (e.g., language), and analyze usage. You may manage or delete cookies via your browser settings, though this may affect certain functionality.

Third-Party Platform Data

When you authorize the Service to access your e-commerce platform accounts (e.g., Amazon Seller Central), the product data we retrieve via official APIs (prices, inventory, rankings) is your business data, not personal information. We only access data within your explicit authorization scope.

EdgeGuard Product Notice

EdgeGuard uses mmWave radar and offline voice recognition — it captures zero images or video. All radar and voice processing is completed locally on-device and is not uploaded to the cloud. The product is designed to provide monitoring services without collecting biometric information.

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process your inquiries and contact you
• Deliver AI-assisted decision-making and automated execution services
• Send service-related notifications (alerts, announcements)
• Analyze usage with anonymized data to improve the product
• Ensure service security and prevent risks
• Comply with legal requirements

We will not use your personal information for purposes unrelated to those described above. Any change in purpose will require your renewed consent.

4. Automated Decision-Making

Core features of the Service involve AI automated decision-making (e.g., auto-repricing, ad optimization, anomaly detection). In accordance with applicable law:

• We provide non-personalized options alongside automated recommendations
• All critical automated actions require your confirmation before execution — you always have the final say
• You have the right to request an explanation of automated decisions and to refuse decisions made solely through automated means that significantly affect your rights

5. Information Sharing

We do not sell your personal information. We may share your information in the following cases:

• Service providers: domestic cloud infrastructure providers bound by data processing agreements
• Legal requirements: when required by law, regulation, or legal process
• Protection of rights: to protect the rights of Mooland, users, or the public
• Corporate transactions: in the event of a merger, acquisition, or asset sale (with prior notice, and the successor must continue to comply with this policy)

6. Cross-Border Data Transfer

Personal information is stored on servers within the People's Republic of China and is not transferred overseas.

E-commerce business data: SellGuard requires real-time data access via overseas e-commerce platform APIs. This business data (not personal information) may be processed through overseas cloud nodes for low-latency and service stability. We have conducted data classification and impact assessments in accordance with the Data Security Law.

7. Data Storage & Security

Retention Period

• Account data: retained while your account is active; deleted or anonymized within 30 days of account cancellation
• Log data: retained for no more than 180 days (unless required by law)
• Inquiry/application data: retained for no more than 2 years after processing

Security Measures

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive data; passwords hashed with irreversible algorithms
• Least-privilege internal access controls
• Regular security risk assessments and vulnerability remediation

While we take reasonable measures to protect your information, no internet transmission is 100% secure. In the event of a data breach, we will promptly notify you of the incident, potential impact, and remedial actions taken.

8. Your Rights

Under applicable law, you have the right to:

• Access and copy your personal information we hold
• Correct or supplement inaccurate or incomplete information
• Delete your personal information under circumstances prescribed by law
• Withdraw consent previously given (without affecting prior lawful processing)
• Port your data to another processor under applicable regulations
• Refuse automated decisions that significantly affect your rights
• Cancel your account, after which we will delete or anonymize your data

To exercise any of these rights, contact us at contact@mooland.top. We will respond within 15 business days.

9. Protection of Minors

The Service is intended for business users and adult individuals. We do not knowingly collect personal information from minors under the age of 14. If you are a guardian and believe we may have collected a minor's information without consent, please contact us at contact@mooland.top and we will promptly address it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes (such as expanded data collection or changed purposes) will be communicated through prominent notice (including but not limited to website announcements or email) and will require your renewed consent. Non-material changes will be reflected by updating the effective date on this page.

11. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

If you believe our data processing practices have infringed upon your rights, you may also file a complaint with the competent cyberspace administration or other relevant authorities.